Refund policy

If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund of your most recent Subscription Fee provided the Products are returned to us unopened within 21 days of the date the order was made on our Site. Refund requests must be made directly to us at hk.dimplecontacts.com. We are not liable for Products that are damaged or lost in transit to Dimple.

Once Dimple has received your returned order and verified that it has been returned in its original, unopened condition, Dimple will credit the amount paid for the returned Products to the payment method used by you to make the original purchase.

Dimple does not control when a specific credit card or payment method company processes a chargeback transaction. You are solely responsible for contact your payment method company if you have any questions about the status of the chargeback.

Dimple will not provide a refund that is received by us, which is more than 21 days after the date the initial order was placed on our Site. We also do not provide refunds for returned Products that are opened, or for any damage due to lack of care, misuse, accident, abuse, abnormal use or mishandling.

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