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Your subscription 您的定期計劃

How does my Dimple subscription work? Dimple定期計劃如何運作?

New customers receive a free 10 day trial of Dimple contact lenses (with an HKD 28.00 shipping fee or HKD 46.00 for Express shipping). Your paid subscription will start 15 days after you placed your trial order but you can change this but editing your next order date in the portal. 

We offer two subscription options: A one month supply (60 contact lenses) for HKD 240.00  including free shipping or a three month supply (180 lenses) for HKD 690.00 including free shipping. The card you used for the payment of the trial order will be charged for future orders, however, you can update your card details through the customer portal.

新客戶可先登記試戴Dimple隱形眼鏡10天,只需支付 HKD 28 標準郵費或 HKD 46 速遞運費。為確保您有足夠時間試戴,定期計劃將於登記試用的15天後才自動開始。

默認計劃為每四星期兩盒30片隱形眼鏡(共60片),直接送到您府上。您亦可以登入您的帳戶,推遲計劃開始日期、或更改送貨週期為6、8或12星期。 定期計劃分為兩種︰

1. 一個月用量︰兩盒30片(共60片),價錢為 HKD 240,已包含運費;

2. 三個月用量︰六盒30片(共180片),價錢為 HKD 690,已包含運費。

登記試戴時所使用的信用卡將默認為定期計劃訂單的付款方式。您亦可登入您的帳戶,以更改您的個人資料及付款方式。

How do I edit my subscription? 如何更改我的定期計劃?

You can edit your subscription details by logging in to the customer portal. Here you can change your next delivery date, update your lens prescription, modify the frequency of your deliveries, update your personal and payment details or cancel your subscription.

只需登入您的個人帳戶,您便可更改您的下次訂單日期、度數、送貨週期、個人資料、付款方式、或取消計劃等等。首次登入前,記得先跟隨啟動帳戶電郵指示,啟動您的帳戶並設定您的密碼。

Where can I find my power? 如何知道我的度數?

Your prescription should look something like this:

A minus "-" sign denotes myopia or short-sighted.

A plus "+" sign denotes hyperopia or long sighted.

Please check this carefully to make sure you order the correct prescription.

 

您可在現有的隱形眼鏡包裝看到以下的資料︰

假如您的度數前有負號 "-",表示這為近視的隱形眼鏡;

假如您的度數前有正號 "+",表表示這為遠視的隱形眼鏡。

請於登記您的試戴服務前,確認您的正確度數。

Prescription

My prescription has an AX and CYL on it. What does that mean? 我的隱形眼鏡度數有AX和CXL,是甚麼意思?

an AX and CYL value on your prescription means you require toric contact lenses for astigmatism.

Unfortunately, Dimple does not offer toric lenses at the moment but we hope to be adding them to our offer in the near future.

AX是散光軸度,CYL則代表散光度數。這表示您需要散光的隱形眼鏡鏡片。

我們暫未提供散光隱形眼鏡,希望將來能夠推出新產品為您服務。

What happens if my eye prescription changes? 我的度數改變了,該怎麼辦?

No problem, you can edit your prescription but logging in to the customer portal.

無問題!只需登入您的個人帳戶,更改您的度數即可。

Can I cancel my subscription? 我可以取消定期計劃嗎?

Definitely, you can do so anytime by logging into the customer portal. At the bottom of the page is a cancel subscription link.  If you have too many lenses you don't have to cancel your subscription - you can also change the frequency of the delivery to match your wearing habits.

當然可以!您可以隨時登入您的個人帳戶,到頁底點撃「Cancel subscripion 取消計劃」。假如您是因為隱形眼鏡太多,您亦可更改您的下次訂單日期或送貨週期,更能配合您的佩戴習慣。

Do you offer toric lenses (astigmatism) or multi-focal lenses? 您們有散光或漸進隱形眼鏡嗎?

Unfortunately we do not at this time. We are working on expanding our range of lenses as we grow and hope to be able to cater to most peoples contact lens needs over the next 12 months.

不好意思,我們暫未提供散光或漸進的隱形眼鏡。我們希望一年內能夠推出更多新產品,為不同的隱形眼鏡用家服務。

What if I don't wear my contacts every day? 我不是每天使用佩戴隱形眼鏡,每個月兩盒太多了,該怎麼辦?

Easy, you can change the frequency by logging into the customer portal. We offer four delivery schedules to match your wearing habits:

  • Every 4 weeks - for daily use (default),
  • Every 6 weeks - If you wear them most days; or
  • Every 8 weeks - If you wear them every other day
  • Every 12 weeks - If you wear them on occasions.

沒問題!您可隨時登入並更改您的送貨週期,更配合您的個人需要︰

每 4 星期一次 - 每日佩戴(默認);
每 6 星期一次 - 經常佩戴;
每 8 星期一次 - 隔日佩戴;
每 12 星期一次 - 間中佩戴。

What is your returns policy? 我想退貨,有甚麼需要留意?

Dimple offers returns on any monthly box items that remain sealed within 30 days of delivery. As these are medical products we unfortunately cannot offer refunds on boxes that have been opened. To read about our returns policy please visit our returns page.

我們接受定期計劃訂單30天內的退貨。由於隱形眼鏡屬於醫療產品,假如您已打開包裝盒,恕不接受退換貨。如需了解更多退貨詳情,請參閱退貨頁面。

When will my first paid order be shipped? 我的第一個定期計劃訂單將於何時開始?

Your first paid order will be charged 15 days after you place your trial order and shipped within 1 business day. Your subscription will then renew every four weeks (28 days) by default. You can change your delivery frequency or next delivery date through My Account.

您的定期計劃將於登記試用後15天開始,系統將自動從您登記時所使用的信用卡收取有關費用,訂單會於1 - 2個工作天內寄出。您的定期計劃默認為每4星期送貨一次。您亦可隨時登入您的個人帳戶,以更改您的送貨週期或下次訂單日期。

How do I change my next refill date? 如何更改我的下次訂單日期?

If you want your next delivery to come sooner, or later, simply log into the customer portal. Next to your upcoming order date click the "edit" button to choose the date you wish to have your next order charged. Note that this is not the delivery date - your order will be picked and dispatched within 1 business day of that charge date.

假如您想早點或遲點收到隱形眼鏡,只需登入您的個人帳戶,在下次訂單日期旁點撃「更改 EDIT」,然後在日歷上選擇您希望處理訂單的日期並儲存即可。請注意,此日期不是送貨日期,您的訂單將於此日期的1 - 2個工作天內處理並寄出。

Can I use my glasses prescription to order contact lenses? 我可以使用我的眼鏡度數處方來訂購隱形眼鏡嗎?

No, they are different and require their own prescriptions from your optometrist. They are different because eyeglass lenses are positioned approximately 12 millimeters from your eyes, whereas contact lenses rest directly on the surface of your eyes. If you do not have a contact lens prescription please book an appointment to see your optometrist.

不可以,眼鏡和隱形眼鏡的度數並不一樣,請諮詢您的視光師或眼科醫生,以取得準確的隱形眼鏡度數。眼鏡距離眼晴大約12mm,而隱形眼鏡則貼於您的眼球上,所以他們並不一樣。

Can I cancel an order that's been processed? 我可以取消已付款的訂單嗎?

All our subscription orders are processed at around 1-2 PM and shipped within 48 hours. If you notify us of the cancellation request within 60 minutes of the order processing we may be able to cancel the order from being processed. Otherwise, you will need to return the order once it's been delivered to you in order to be issued a refund.

系統一般於下午3時自動處理定期計劃的訂單,訂單將於1 - 2個工作天內寄出。假如您於訂單付款後一小時內與我們聯繫,我們一般可以為您取消訂單。否則,您需於訂單到達後退貨給我們,以申請退款。

Dimple lenses Dimple 隱形眼鏡

Where are Dimple contact lenses manufactured? 於哪裡製造?

Dimple contacts are proudly manufactured right here in Australia by Gelflex Pty Ltd. Gelflex have been manufacturing contact lenses for 45 years. Dimple 隱形眼鏡由 Gelflex Pty Ltd. 於澳洲製造,其製造隱形眼鏡歷史超過五十年。

What material are your contact lenses made from? 鏡片成份是甚麼?

Dimple contacts are manufactured from Methafilcon B (43%) and water (57%). 

鏡片由 43% Methafilcon B 和 57% 水聚合所製成。

Are Dimple lenses FDA approved? 有 FDA 認證嗎?

Yes, Dimple contacts are approved by the FDA (USA), CE (Europe) and TGA (Australia).

Dimple 隱形眼鏡已獲FDA(美國)、CE(歐洲)以及TGA(澳洲)認證。

What sizes do they come in? Dimple 鏡片的直徑和弧度是?

Dimple contacts come in a single size which has a base curve of 8.6mm and a diameter of 14.3mm.

我們暫時只提供一個尺寸。鏡片直徑為14.3mm,弧度為8.6mm。

Does Dimple offer toric lenses for people with astigmatism? Dimple 有提供散光隱形眼鏡嗎?

Unfortunately, we do not offer toric lenses. As we expand our range of products we will be adding toric lenses.

很可惜我們暫時未有提供散光隱形眼鏡,希望能在不久的將來推出,為您服務。

What are the different circle designs on my lenses? 隱形眼鏡包裝上有不同設計及顏色的圓形圖案,它們代表甚麼?

We have designed a first to market, unique circle design/colour system to identify every single power in our contact lens range. If your left and right eyes are different powers then you will be able to tell at a quick glance (even without your glasses on) if that new contact lens is for your right or left eye. Cool huh?

Dimple 為市場上第一位重新為隱形眼鏡設計嶄新包裝的品牌。我們創造了 60 個互補的彩色圓圈,每個圓圈對應不同的度數(從 -12.00 到 +6.00),通過排列組合組成不同的組合套件。即使您沒戴眼鏡,只需看一眼,便能容易識別左眼和右眼的鏡片。Cool huh?

Do you offer bi-weekly, or monthly lenses? Dimple 有提供兩星期或月拋隱形眼鏡嗎?

No, Dimple contacts are for single day use only. This offers the best hygiene and convenience for contact lens wearers.

沒有,我們暫時只有1-day日拋隱形眼鏡,為您提供最乾淨、衛生及方便的體驗。

Can I recycle my packaging? 包裝可以回收嗎?

Yes, you certainly can! Check out our dedicate web page which breaks down exactly what you can recycle and what you can't 

當然可以!請參閱我們的回收頁面,以了解更多。

Delivery 送貨

How much do you charge for delivery? 送貨運費是多少?

We charge $28 HKD for delivery of your 10 day free trial. For subscription orders we include free tracked shipping with all our deliveries. If you want express shipping you will have to pay a little extra.

10天免費試用裝的運費是 HKD 28;定期計劃的訂單則免運費。假如您選擇速遞服務,只需多付 HKD 18。

Who do you use for shipping? 您們使用哪間運送公司?

We use Hong Kong Post for our standard shipping option and DPEX for our express deliveries.

標準送運為香港郵政,速遞公司則為DPEX。

How long will it take to be delivered? 送貨時間是多少?

Standard delivery will be 1-3 days depending on where you live. Express Shipping is 1-2 days.

視乎不同地區,標準送運時間為1-3個工作天,速遞時間為1-2個工作天。

I have a tracking code, how do I use it? 可以如何追蹤我的訂單?

You will be sent tracking details by email once your order has been shipped.

您的隱形眼鏡寄出後,您將收到一封含有追蹤連結和單號的通知電郵。

How do I return my order? 如何退貨?

Dimple offers returns on any monthly box items that remain sealed within 30 days of delivery. As these are medical products we unfortunately cannot offer refunds on boxes that have had their tamper seals removed or opened. To read about our returns policy please visit our returns page.

我們接受30天內未開封包裝的退件。由於隱形眼鏡屬於醫療產品,我們不接受已開封包裝的退件。詳情請參閱我們的退貨頁面。

Payment 付費

What forms of payment do you offer? 你們接受甚麼付費方式?

At the moment, we currently offer AMEX, Visa and Mastercard as payment methods.

我們暫時只接受AMEX、Visa及Mastercard的信用卡付款。

What if my card fails on a subscription payment? 假如我的定期計劃訂單付款失敗,該怎麼辦?

You will receive an automated email if your card fails for any reason. The main reasons why this may happen include:

  1. Card has expired;
  2. Card has been maxed out;
  3. Card has been put on hold;

Our subscription platform will try again in three days and then once more three days after that. At the same time, we will do our best to reach you by phone and email to resolve the issue as we really wouldn't want you to run out of your contact lenses.

 

假如系統未能收取定期計劃訂單款項,您將收到一封通知電郵。以下原因或導致交易不成功:

使用過期或無效的信用卡
沒有足夠可用信用額
信用卡被凍結

系統將於3天後再次嘗試收取費用,假如仍不成功,3天後會作出第三次嘗試。與此同時,我們會儘力以電郵通知您,希望您能在用光隱形眼鏡前,將新的隱形眼鏡送到您府上。

Wearing your lenses 佩戴您的隱形眼鏡

Do you have general wearing instructions?

Yes, our instructions for wearing your Dimple contacts are printed on the inside of both the trial and subscription boxes.

You can also view these instructions below:

Disinfection/soaking

Clean and disinfect your lenses following strictly the instructions on your solution bottle or as directed by your Eyecare practitioner. This should limit the existence of potentially harmful bacteria and fungi. If the lenses dry out follow the Disinfection/Soaking step above, replace with new lenses or consult your eye care practitioner.

Precautions

1. We recommend that you replace your lenses frequently and care for them daily. Your eye care practitioner will recommend a wearing regime, but if in doubt ask them for advice. Always follow their recommendations and make regular visits.

2. This lens is designed for daily wear and to be replaced as directed. Any variation to this should only be done on the advice of your eye care practitioner.

3. If your eyes become red or irritated or you experience any pain, remove your lenses immediately and consult your eye care practitioner.

4. Avoid long nails which harbour bacteria. A scratched eye is vulnerable to infection.

5. Replace damaged or scratched lenses immediately.

6. Insert lenses before applying make-up. Remove lenses before removing make-up. Use fibre and oil free mascaras. Avoid contact between your lenses and hair lacquer or other cosmetic aerosols.

7. Keep your lenses out of reach of children.

8. Remove your lenses in the presence of noxious or irritating fumes.

9. Only use your lenses for water sports if water-tight goggles are worn.

10. Single use daily wear lenses are replaced daily and should not be worn more than once. Single use only.

Warnings

1. DON’T sleep in your lenses.
2. DON’T use household products (e.g. disinfectants) on your lenses. They can seriously damage your eyes.
3. DON’T wear your lenses when using eye medications or eye drops (unless advised to do so).
4. DON’T use saliva to wet your lenses.
5. DON’T rinse your lenses or lens case with tap water.

Do you have instructions for putting in/taking out contact lenses?

Instructions for putting in your contact lenses

Putting them in


Always wash and dry your hands before handling your lenses. Remove lens and check that the lens is immersed in fluid. Do not use if the packaging is not sealed.


1. Check that your lens is turned the right way by putting it on your finger. (Fig. 01: not the right way. Fig. 02: the right way.)
2. Use your middle finger to hold your lower eyelid (Fig. 03) down and your other hand to hold your upper lid up. Put the daily on your eye. (Fig. 04) And do it all again on the other side.


Taking them out


Look up and hold down your lower lid. Gently pinch the bottom edge of your daily (easy does it) and lift it out of your eye with the pads of your index finger and thumb. And do the same on the other side.
Only touch your lenses with freshly cleaned hands. Pop the lens out of its pack and check it has been immersed in fluid. Do not use if the packaging is not sealed.

Can the contacts get stuck behind my eye?

The inside of your eyelids are connected to the back of your eye, so don't stress. If you can feel that your lenses have slipped up behind your eyelid our tip is to you lift your eyelid carefully with sterilised fingers and look down. You should feel your lens slowly slide down your eye and either fold over and flip out of your eye, or float back into its original position.

Will the UV protection of the lenses protect my eyes?

UV-absorbing contact lenses are not substitutes for protective UV-absorbing eyewear, such as UV-absorbing sunglasses. You should continue to use UV-absorbing eyewear as directed.

Can I swim in my contacts?

No you must not swim or shower in your contact lenses for risk of contamination.

How long can I wear my contacts for?

Our lenses are designed for single-day wear only. Please remember to discard them after a single day's use.

Can I wear my contacts with makeup?

Put your contact lenses on before applying makeup. And always wash your hands thoroughly before touching your contacts, so you won't transfer any oils, creams or lotions to the lenses.

How do I know if my contact lens is inside out or not?

Place the contact lens on your fingertip and look at it from side-on. If the edge looks like it's flared out rather than forming a "U" shape, it's probably inside out. Refer to the inside of your Dimple box for illustrations. Don't worry, you'll get better at identifying this as your start wearing your lenses regularly.

What do I do if my eyes dry out during the day?

Be sure to use contact lens approved re-wetting drops during dry days. Contact lenses need a very healthy tear consistency to be worn successfully. Spending a lot of time outdoors and out in the sun and wind can create environments where it is difficult for your tear film to keep up with the demand.

How long can I wear my contacts for during the day?

We recommend not wearing your lenses for longer than 8-10 hours a day. We also recommend you give your eyes a rest and take them out at least 2 hours before going to sleep at night. Lastly, our lenses are not made for overnight wear, so please don't sleep in them.

What do I do if I experience any pain or irritation wearing my lenses?

if you are having any unexplained eye discomfort, watering, vision change, or redness, remove any lenses immediately and consult your eye care practitioner before wearing your lenses again.

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